At the present time in Minnesota home buyers (principals) who choose to work with me can either be my client(s) or my customer(s). A principal who has signed the adjacent contract is a CLIENT; a party who is not under contract is a CUSTOMER. What difference does it make? Under the law you are owed the following fiduciary duties: Loyalty, Obedience, Disclosure, Confidentiality, Reasonable Care, and Accounting if you are my client. Click here and see page 2 for expanded definitions of these terms. If I assist you without a written representation contract, I don’t owe you any of the above fiduciary duties, except confidentiality and any other duties required by law or contained in a separate written facilitator agreement. From my perspective, it really doesn’t matter whether you are my client or customer – you will be treated in the same professional way in either case. On the other hand, it seems to me that being a client offers the assurance that my legally defined fiduciary responsibilities to you will be carried out with certainty. I should also add that I always stipulate in writing that the buyer representation contract can be cancelled at any time with written notice, so being locked into a business relationship that isn’t working will not happen.